July 27, 2017

Essex Resident Claims “Frontier” Has Raised Rates, and the Senator Responds

State Senator Art Linares

State Senator Art Linares

Essex resident Robert Kern has written a letter to State Senator Art Linares, complaining that Essex’s new telephone and Internet carrier, Frontier Communications, has raised rates in Essex, when it promised not to do so, after it had acquired local service from AT&T.

Kern in a letter to the Senator wrote that his, “customer bills have gone up despite the pledge by Frontier to keep them the same.” Kern also sent to the Senator, “my recent bills from AT&T and Frontier as an example.”

Making the Case

Kern continued, “Even though the basic line service charge has remained the same, they eliminate a $6.00 monthly ALL DISTANCE promotional credit and added a bogus ‘Carrier Cost Recovery Surcharge’ of $1.99 per month.” As a result,” Kern wrote, “my bill for the exact same services rose from $30.15 to $39.50, an increase of more than 26%.”

“This is outrageous,” Kern wrote the Senator. “Please check this out, as I’m certain customers within your district and across the state are confronted with these unwanted increases in this most basic of utility services.”

Senator Linares’ Response

Promptly responding to Kern’s complaint, the Senator wrote on December 9, “I am bringing your complaint to the attention of state officials.” Also, the Senator advised Kern that, “A Dec. 22 public meeting has been scheduled with executives of Frontier Communications regarding complaints like yours,” and that the meeting would include a public comment section.

The December 22 public meeting will begin at 9:30 a.m., and it will be held at the offices of the Public Utility Regulatory Authority at 10 Franklin Square in New Britain.

The Senator also wrote, “I have found that many frustrated taxpayers are unaware of how to bring their complaints directly to state officials. If you wish to do so on the Frontier issue email PURA at Pura.Executivesecretary@ct.gov and the Office of Consumer Counsel at occ.info@ct.gov.”

The Senator also wrote to Kern, “To file a complaint about Frontier service with the state Department of Consumer Protection, send an email to dcp.fraud@ct.gov,” that includes your contact information and the particulars of your complaint. .

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